Frequently Asked Questions
Why is it better for my pet to stay at home than going to a dog kennel /cattery?
ADVANTAGES FOR YOUR PET
Avoiding the trauma of travel to a boarding destination.
Reducing stress as they remain in a comfortable, secure environment where all the sights, smells and sounds are familiar.
Following a customary diet and exercise routine.
Most importantly, your pet receives love and attention while you’re away.
ADVANTAGES FOR YOU
You don’t have to impose on a friend, neighbour or relative who may forget to care for your pet.
You won’t be inconvenienced or upset by transporting your pet.
You can utilize our complimentary services, such as watering plants and bringing in the mail.
Your home is made more secure by the crime-deterrent measures provided by Pet Company.
While you are away, you can feel confident your pet is in capable and caring hands.
Can I trust you in my home?
YES, to ensure we provide safe and high-quality visits we have:
Time-to-Pet App with GPS Tracking, photos and notes for all visits.
Pre-employment police vetting and reference check for all sitters.
How do I know if my pet is well while I am away?
If you don't hear from us, please be assured your pet is doing well. If we do notice any injuries or abnormal behaviours we will notify you promptly. Upon your request, we will send updates of your pet(s).
What happens if I need to cancel or reschedule?
We understand that plans may change. We require 24 hours notice of changes before the scheduled visit time.
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Do you do house sittings?
Unfortunately, currently, this is not a service that we provide. However, we do have boarding options available as well as pet sitting options.
What types of animals do you pet sit?
We have experience with an array of pets including the most common cat and dogs, as well as mice, bird and lizards.
How often does my pet need to be visited?
Commonly, our clients prefer to once or twice per day visits. However, you know your fur baby best!