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Terms and Conditions





This website is operated by Pet Company Auckland Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Pet Company Auckland Ltd. Pet Company Auckland Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or booking and/or purchasing with us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


1. General


1.1 This agreement is between Client and Pet Company Auckland Ltd. Client desires to engage Pet Company Auckland Ltd and its contracted pet sitters and dog walkers to provide pet care and agrees to the terms and conditions below.


1.2 Clients will electronically sign this Agreement to access our client portal and engage our services. Clients shall be deemed to have accepted these terms and conditions by electronically signing this Agreement and becoming a member of our client portal.


1.3 Pet Company may vary these terms and conditions at any time. In this case the Client will be notified and asked to re-sign to accept the new Agreement. Refusal to accept the new terms and conditions will result in termination of service.


2. Bookings


2.1 In order to secure a booking, Pet Owner/Clients must agree to the company policies. Failure to adhere to our company policies may result in future bookings or service requests being cancelled or declined.


2.2 Pet Company does NOT accept bookings to share pet visits and/or duties with any other parties (e.g. neighbours, friends, family members etc). 


2.3 If you are returning home earlier than planned or need to extend your booking unexpectedly, please contact Pet Company as soon as possible to advise the change.



3. Rates 


3.1 Clients/Pet Owners acknowledge current Pet Company Auckland rates at the time of booking the service.


3.2 Prices for our services are subject to change without notice. Pet Company reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


4. Holiday fees


A 30% surcharge per visit are applied for scheduled pet visits/dog walkings that fall on a public holiday. 


5. Payment:


5.1 All invoices MUST be paid in full 3 days prior to a booking commencing. 


5.2 All invoices are emailed through when your booking is confirmed. 


5.3 Any bookings that have not been paid in full by the time the booking is due to commence may be subject to cancellation. Overdue invoices will be forwarded to our Debt Collection Agency, and further charges will be levied in respect of costs incurred in collecting the debt.


6. Cancellation Policy:


We understand that plans may change. Once we have scheduled and confirmed your booking, a fee may apply for any short notice cancellations. This compensates us for time set aside for your booking that another client may have been turned away from. By booking with us, Client agrees to the Pet Company cancellation policy which is as follows:


6.1 Full Booking Cancellation


6.1.1 Cancellations are accepted up until 2 working days prior to your booking dates. A full refund will be carried out should payment have been made in advance. 


6.1.2 Cancellations made within 2 working days of your booking dates will not be accepted. No refunds or credits will be made.


6.2 Partial Booking Cancellation


6.2.1 In the event that Clients/Pet Owners return home earlier than expected, you will be liable to pay for the 2 consecutive days following your unscheduled return. Any payments made for care after these two days will be refunded if applicable. ie: If you arrive home a day or 2 early, no refund will be made.


6.2.2 In the event that Client/Pet Owner departing later than the reservation when a booking is due to commence, NO refunds will be made. Please notify Pet Company if you choose to leave later/the following day and need to cancel the initial visit(s) of your booking.


7. Supplies & Restocking supplies


7.1 Clients agree to provide all supplies needed for the care of the pet(s), including but not limited to pet food, water, cat litters, cleaning supplies, plastic bags, and any medications required. If the sitter needs to restock supplies that the Client agrees to provide but that are not provided at the time of the sit (such as pet food or medication)


7.2 Pet Company is authorized to the purchase of necessary supplies for the satisfactory performance of duties. 


7.3 An invoice of the purchases will be provided. Clients agree to pay Pet Company Auckland Ltd a $60/restocking fee and reimburse us All costs/invoice(s) from the purchases within seven (7) days. Overdue accounts will be forwarded to our Debt Collection Agency, and further charges will be levied in respect of costs incurred in collecting the debt.


8. Pet Illness / Veterinary Care / Medical Emergency


8.1 If any medical emergency are identified, Pet Company will first make reasonable attempts to contact Client/ Emergency Contact. If Client cannot be contacted for whatever reason, we will contact a veterinarian and follow their professional guidance and make an appointment with your regular veterinary clinic if required. 


8.2 Should your regular veterinary clinic be closed or there be no appointments available, an appointment will be made either with another local veterinary clinic or an after hours clinic.


8.3 In the unlikely case your pet requires emergency attention, Client agrees to authorise Pet Company to take the pet(s) to a veterinary hospital for treatments. Client/Pet Owner agrees to pay Pet Company Auckland Ltd the sum of $60/per hour should the sitter need to take the pet(s) to a vet. 


8.4 Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Clients agrees to take full financial responsibility for all veterinarian expenses. Clients agree to reimburse Pet Company ALL costs/invoice(s) incurred from any treatments for the pet within (7) days. Overdue accounts will be forwarded to our Debt Collection Agency, and further charges will be levied in respect of costs incurred in collecting the debt.


9. Injury to Client animal(s) by another animal:


Pet Company Auckland Ltd and its contracted staff will not be responsible for any animal(s) that instigate fights with other animals or is injured by another animal while in Pet Company Auckland care. We will take all appropriate actions to ensure that Client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animal(s) from any animal fight.


10. Injury or escape of animals:


Client and sitter are aware that the highest level of care shall be given to any and all pets under care of the pet sitter employed by Pet Company Auckland Ltd. Client is aware that pet(s) are instinctual in nature and not always controllable by the sitter even when the highest level of care is provided. Should the Client’s animal(s) run away or be injured, the Client agrees that Pet Company Auckland Ltd will not be responsible for any liability. The above waiver of liability in favour of Pet Company Auckland Ltd shall not apply or be effective if Pet Company Auckland Ltd conduct in providing its pet care services is found to be grossly negligent, reckless, or if there is intentional misconduct. 


11. Injury to Pet Sitter or another person by Client’s Animal(s):


Client will be responsible for all medical expenses and damages resulting from an injury to pet sitter or other persons by the Client’s pet(s). Client agrees to pay the full cost of any and all medical expenses and damages should they arise to the Pet Company Auckland Ltd pet sitter or the pet sitter’s possessions as a result of the Client’s animal(s) actions. Client agrees to indentify, hold harmless, and defend Pet Company Auckland Ltd in the event of a claim by any person injured by the Client’s pet(s). 


12. Unsafe Pet(s):


This contract permits Pet Company Auckland Ltd to use discretion to stop and end service at any time that Client’s pet(s) pose a danger to the safety and health of itself, other pets, other people or Pet Company Auckland Ltd contracted sitters/walkers. 


13. Off-leash Dog(s):


Some of our Clients request off-leash activity and play for their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks and other legal-for-dogs areas in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash hike and play time, neither Pet Company Auckland Ltd nor Pet Company Auckland Ltd contracted walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s). If Clients do not wish their dog(s) to be voluntarily off-leash under Pet Company Auckland Ltd care, Clients shall send a formal statement (e.g. I do not want my dog(s) to be off-leash at any point during the dog walk, hike or playtime) to the following email address:


14. Solicitation of Pet Company Auckland Ltd Contracted Pet Sitters / Dog Walkers:


Client agrees that the pet sitter provided by Pet Company Auckland Ltd is employed through Pet Company Auckland Ltd and is contracted to work only through Pet Company Auckland Ltd and not directly through the individual Client listed above. Client agrees that all reservations for present and future sitting and dog walking must be made through Pet Company Auckland Ltd and not the individual sitter. Client is aware that the Pet Company Auckland Ltd contracted sitter may give out his/her personal number to the Client. Client agrees to use this number only in the event of an emergency during which the sitter/walker is already employed directly through Pet Company Auckland Ltd for Client. Client agrees that this number shall not be used for any solicitation of future pet sitting or dog walking. Client is aware that should this contract be broken, legal fees and misuse-of-staff charges will apply.


15. Photos & Videos


Clients authorise the use of the pet(s) photos & videos on social medias, website, and marketing materials, for promotional purposes. Pet Company will ensure no personal belongings of yours will be in the photo. If you do not wish for us to do so, please let us know If you do not wish Pet Company to do so, please email


16. Keys 


16.1 Clients MUST supply 2 sets of keys during the initial consultation - One will be used to access your home to provide care, the other will be kept locked up securely in our office. If primary key goes missing or fails, the secondary key is used to gain immediate entry and ensure pets are visits. It is strongly advised that client leave a third set of key with the emergency contact so if both sets of keys fail we can obtain the back up key from the emergency contact. 


16.2 Client give Pet Company Auckland Ltd or its contracted pet sitters/dog walkers authority to commission the service of a locksmith at the cost of the Client should the lock malfunction or fail for any reason. All fees for the locksmith will be paid by Client or fully reimbursed to Pet Company Auckland Ltd within seven (7) days from the incident. Overdue accounts will be forwarded to our Debt Collection Agency, and further charges will be levied in respect of costs incurred in collecting the debt.


16.3 Pet Company can hold house keys and/ or garage remotes for the convenience of Clients. The keys and/or garage remotes will not be tagged with any home address and will be kept securely in our office with a security camera.



17. Client Home Security & Care:


17.1 Pet Company will NOT accept liability if others (friends, family members, workers etc…) are allowed entry to the home over the course of service. 


17.2 Client MUST notify Pet Company if anyone else will have access to your home during the course of our service. This is to ensure the safety of our staff members whilst at your home. It would be appreciated if you, the client, would also notify the person(s) with access to the home that Pet Company will be caring for your Pet(s) during your absence. 


17.3 Pet Company Auckland Ltd will not allow entry to any person who have not been made aware of in advance. The police will be called on any intruders or suspicious acts without exception.


17.4 Pet Company is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. Client agrees to secure home prior to leaving the premises. 


17.5 Company Auckland Ltd will attempt to re-secure the home according to Client instructions at the end of each visit. While Pet Company will take all reasonable care to enter and leave the property in a safe and responsible manner, ensuring any doors or gates used to access the home are secure on leaving, Pet Company accepts no liability for any breach of security, loss of, or damage to, the clients home by a third party.


17.6 Pet Company is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of Pet Company Auckland Ltd. 


17.7 Pet Company is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to: door locks damages, broken windows, electrical problems, leaks, and acts of nature. All repairs to home and related fees will be paid by Client or fully reimbursed to Pet Company Auckland Ltd within seven (7) days from the incident. Overdue accounts will be forwarded to our Debt Collection Agency, and further charges will be levied in respect of costs incurred in collecting the debt.


17.8 Pet Company is not responsible for wilted, dead or otherwise unhealthy plants. Pet Company Auckland Ltd sitters will work hard to follow written instructions as precisely as possible, but cannot be responsible if the results are not favourable to the Client. Please place all indoor plants together on a waterproof surface in plain sight as your pet sitter is not responsible for water-damaged areas or missed plants. 


17.9 Client is responsible for pet-proofing house and yard and security fences/gates/latches. Pet Company Auckland Ltd will not be responsible for the safety of the pet(s) and will not be liable for the death, injury, disappearance or legal consequences of any pet(s) with unsupervised access to the outdoors or if Client has not initialed the section on this contract in regard to unleashed care of Client’s dog(s). 


18. Extreme Weather or Natural Disasters


18.1 In the event of inclement weather, natural disaster or circumstances beyond our control, e.g. acts of terrorism, lightning storms, blizzards, earthquakes etc. Pet Company and its contracted pet sitters / dog walkers are entrusted to use best judgment in caring for pet(s) and home. Pet Company will be held harmless for consequences related to such decisions. 


18.2 In the event that should we be unable to reach client home due to poor a weather condition or in the case of a natural disaster, Pet Company will contact you by phone to let you know of the situation. We will then work together with your emergency contacts to ensure client Pets receive adequate care.


19. Termination of Service


Pet Company reserves the right to deny service or terminate service because of safety concerns, financial issues, failure to comply with policy, inappropriate or uncomfortable circumstances.



20. Change of Terms


Policies and procedures are subject to reasonable changes and amendments, which may be implemented from time to time.




Questions about the Terms of Service should be sent to us at

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